Prestige Spin Rules and Regulations in United Kingdom

These General Terms set out the legal agreement that applies when you register and use your account for betting services in the United Kingdom. Prestige Spin provides remote gambling services to eligible users subject to these Terms and the laws applicable in your location.

Acceptance of Terms

• By creating an account and placing a bet, you agree to these Terms and to any product-specific rules you read on our site.
• We may update these Terms to meet legal, regulatory, or operational requirements. Material changes will be notified in-product or by email where appropriate. Continued use of the services after notice constitutes acceptance.

Eligibility and Registration

• You must be 18+ and located in the United Kingdom where online betting is allowed.
• One account per person. Shared, business, or third-party accounts are not permitted.
• You must provide accurate information during registration and keep it current. We may ask for verification before you can place bets, access bonuses, or withdraw funds.

Proper Use of the Services

• You agree not to: use bots or automated systems; manipulate odds or markets; collude; engage in arbitrage that exploits errors; introduce malware; attempt to bypass location controls; or misuse bonuses.
• We may suspend or close your account if we suspect breach, responsible gambling concerns, fraud, or legal non-compliance.

Intellectual Property and Content Use

• All site and app content, software, data, odds displays, and branding are protected by intellectual property rights. You receive a limited, revocable licence for personal, non-commercial use.
• You may not copy, scrape, redistribute, reverse engineer, or create derivative works from our services without written permission.

Liability Limits

• Services are provided on an as-available basis. We do not guarantee uninterrupted access.
• To the extent permitted by law, our total liability for any claim relating to a bet or bonus is limited to the stake or the amount credited to your account, excluding cases of fraud, death, or personal injury caused by our negligence.
• You are responsible for any taxes arising from your winnings.

Changes, Suspension, and Closure

• Prestige Spin may modify, suspend, or withdraw any market, event, or feature where required by law or for operational reasons.
• We may close accounts on written notice, or immediately where we reasonably believe there has been serious breach, fraud, AML/CTF risk, or regulatory requirement.

Complaints and Disputes

• Raise complaints through Customer Support without delay and provide your bet details.
• We aim to resolve complaints promptly and fairly. If not resolved, we will signpost you to an approved Alternative Dispute Resolution provider in Great Britain when applicable.

Governing Law and Jurisdiction

• These Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, subject to mandatory consumer protections in your place of residence in the United Kingdom.

These General Betting Rules apply to all bets placed through the platform in the United Kingdom. Prestige Spin may publish additional market rules that take priority where they differ.

Eligibility to Place Bets

• You may place bets only after successful registration and any required verification.
• You must have sufficient available balance in your account.
• Bets are allowed only on events shown as available in the bet slip at the time of placement.

Bet Acceptance and Confirmation

• A bet is accepted only when a unique bet ID appears in your history. Pending or processing states do not guarantee acceptance.
• For in-play markets, acceptance is subject to market status and any bet delays. If a market is suspended before acceptance, the bet will be void or not placed.

Odds, Errors, and Information

• Odds are those offered at the time of acceptance. Display errors, typographical mistakes, or manifestly incorrect odds or event details may result in voiding the bet or settlement at the correct odds that were intended.
• Where an event name, participant, or start time is wrong but the market is identifiable, bets may stand at our reasonable discretion.

Stakes, Limits, and Payouts

• Minimum and maximum stakes are displayed in the bet slip and may vary by sport, market, or event.
• Maximum payout per bet or per event may apply and will be stated in market or sport-specific rules.
• We may refuse, limit, or partially accept a bet for risk or compliance reasons.

Settlement of Bets

• Bets are settled on the official result as declared by the relevant governing body at the time of podium or final whistle, as applicable.
• Subsequent corrections do not typically affect settlement, save for palpable error or rules stating otherwise.
• Dead-heat rules may apply where there is a tie; returns will be proportionately reduced.

Postponed or Abandoned Events

• If an event is postponed, abandoned, or played earlier than scheduled, settlement will follow the product or market rules published on site at the time of your bet. Where rules are silent, bets may be void at our reasonable discretion.

Cancellations and Cash Out

• Once accepted, your bet cannot be cancelled by you.
• Cash Out, where offered, is not guaranteed and may be withdrawn, unavailable, or settle at an amount that reflects current odds only when confirmed in your account history.

Restrictions and Fair Use

• Related contingency bets may be restricted or adjusted.
• Free bets and bonuses have specific terms, including stake not returned, wagering requirements, expiry, and restrictions on eligible markets or odds. Breach may result in removal of bonuses, cancellation of returns derived from misuse, and account action.

These Payment Rules explain how deposits and withdrawals operate for your account in the United Kingdom. Prestige Spin processes payments in line with legal, regulatory, and fraud-prevention obligations.

Deposits

• Deposit methods may include cards, bank transfer, and approved e-money or wallet services. Available options for your location are shown in the cashier.
• Minimum and maximum deposit amounts are displayed before you confirm the transaction. Some methods may have provider fees, shown where applicable.
• Use only payment instruments held in your own name. Third-party funding is prohibited and may be reversed.
• Funds are credited when we receive confirmation from the payment provider. Processing times vary by method.

Withdrawals

• Where possible, withdrawals are made to the same method used for deposit (closed-loop policy). Alternative methods may be offered if a return to source is not available.
• Verification checks (KYC/AML) may be required before release of funds. We may request proof of identity, address, ownership of payment method, and source of funds.
• We aim to review withdrawal requests promptly. Banking or wallet processing times vary by provider. We are not responsible for third-party delays.
• We do not levy withdrawal fees, but intermediary or provider fees may apply and will be disclosed where known.

Restrictions and Security

• We may decline or delay transactions where we detect unusual activity, chargeback risk, or legal restrictions.
• We may set daily, weekly, or monthly transaction limits. Your limits are shown in the cashier and may change after risk or affordability assessments.
• Currency is GBP unless stated otherwise. Where conversion applies, rates are set by the payment provider.

Cancellations and Reversals

• You may be able to cancel a pending withdrawal in the cashier before processing begins if that option is shown. Once approved for processing, withdrawals cannot be reversed.
• We may cancel or return deposits and freeze funds where required for fraud prevention, AML/CTF, responsible gambling, or legal compliance.

Safer gambling protections are integral to our services. We provide tools and guidance to help you stay in control of your betting.

Player Safety Tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly limits in your account.
• Reality checks and session reminders: on-screen prompts at intervals you choose.
• Time-out: short breaks from 24 hours up to several weeks.
• Self-exclusion: block access for at least six months or longer. During exclusion, you must not attempt to open a new account.
• Product and marketing controls: opt out of marketing and restrict categories of products.

Support and Advice

• GamCare (gamcare.org.uk) and the National Gambling Helpline: 0808 8020 133.
• BeGambleAware (begambleaware.org) for information and practical tools.
• NHS Specialist Clinics for gambling-related harms in Great Britain.
• GAMSTOP (gamstop.co.uk) offers multi-operator self-exclusion for residents of Great Britain.

Good Practice

• Set a budget you can afford and stick to it.
• Do not chase losses or bet when distressed or under the influence.
• Read product rules before you bet, including bonus conditions.
• Use account history to monitor your behaviour and outcomes.

We may apply limits, cooling-off periods, or account restrictions where we identify markers of harm or affordability concerns.

Prestige Spin implements measures to prevent money laundering and terrorist financing in line with applicable United Kingdom laws and guidance.

Customer Due Diligence (KYC)

• We verify identity and age and may collect documents such as photo ID, proof of address, and ownership of payment method.
• Enhanced checks may apply for higher-risk situations, including source of funds or wealth, politically exposed persons, or sanctions exposure.

Monitoring and Detection

• Transactions and betting patterns are monitored using automated and manual controls.
• Indicators include rapid deposits and withdrawals without betting, use of multiple funding sources, account layering, or activity inconsistent with stated profile.
• We screen against relevant sanctions and watchlists.

Consequences of Non-Compliance

• We may delay, refuse, or reverse transactions; suspend or close accounts; and freeze funds pending checks.
• Where the law requires, we may report suspicious activity to the authorities. We are not permitted to inform you where a report has been made.

Failure to cooperate with KYC/AML requests may result in restricted services or account closure.

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Data We Collect

• Identity and contact details, date of birth, and verification documents.
• Account, registration, and betting history, including deposits, withdrawals, and bonuses used.
• Technical and device data, IP address, location signals, app telemetry, and cookies.
• Communications, preferences, and records of interactions with Customer Support.

How We Use Your Data

• To operate your account and provide betting services, settle bets, and manage bonuses.
• To meet legal obligations, including age verification, AML/CTF, affordability, and responsible gambling checks.
• To prevent fraud, ensure security, and maintain service integrity.
• To send service messages and, if you consent, marketing about products and promotions you may find relevant.

Legal Bases

• Performance of a contract (providing the services and managing your account).
• Legal obligations (KYC/AML, responsible gambling, regulatory reporting).
• Legitimate interests (service improvement, security, customer support), balanced against your rights.
• Consent for optional uses such as certain cookies or marketing, which you can withdraw at any time.

Sharing and Transfers

• We share data with payment providers, identity and fraud-prevention agencies, IT and security vendors, group companies, ADR bodies, and regulators or law enforcement when required.
• Where data is transferred outside the UK, safeguards such as adequacy decisions or standard contractual clauses are applied.

Retention

• We keep personal data only as long as needed for the purposes above and to meet legal retention duties. Records relating to AML or transactions may be retained for a statutory period.

Your Rights

• Access, rectification, erasure, restriction, portability, and objection.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
• To exercise your rights, contact Customer Support using the channels shown in your account.

We are committed to safeguarding your account, transactions, and personal data through technical and organisational measures.

Technical Measures

• TLS encryption for data in transit and strong encryption for data at rest.
• Segregated environments, access controls, and least-privilege permissions for staff.
• Continuous monitoring, logging, and anomaly detection across systems.
• Regular vulnerability scanning and independent security assessments.
• Card payments processed via providers that apply PCI DSS controls.

Account Protection

• Two-factor authentication (2FA) is available and recommended.
• Automatic session timeouts and device recognition to help prevent unauthorised use.
• Login alerts and password strength rules to reduce risk.

Your Responsibilities

• Keep your credentials secret and choose a unique password.
• Enable 2FA on your account.
• Log out after each session and secure your devices.
• Do not share your account, and do not allow others to place bets on your behalf.

If we suspect unauthorised access or security risk, we may suspend activity, reset credentials, or request further verification.