Prestige Spin Privacy Policy

We collect personal data to provide and improve services, meet legal duties, and protect users and the platform.

Personal information collected may include:

• Identity and verification data such as full name, date of birth, address, nationality, and identity documents.
• Contact details such as email, phone number, and correspondence.
• Account information including username, security credentials, and preferences.
• Payment and transaction information provided to payment providers for deposits, withdrawals, and chargebacks.
• Gaming and betting activity, limits, self-exclusion status, and safer gambling interactions.
• Device, log, and connection data, IP address, browser type, operating system, and approximate location.
• Communications, customer support records, and marketing preferences.

Why this data is collected:

• To create, verify, and manage the user account.
• To process bets, transactions, and resolve payments.
• To comply with age verification, anti-money laundering, and fraud prevention requirements.
• To operate, maintain, and improve online services and user experience.
• To provide support and handle complaints and disputes.
• To meet regulatory reporting obligations.

Technical and organisational measures:

• Encryption in transit and at rest, secure key management, and network segregation.
• Access controls, multi-factor authentication, logging, and role-based permissions.
• Supplier due diligence, data processing agreements, and ongoing monitoring.
• Staff training, confidentiality commitments, and incident response procedures.
• PCI DSS compliant payment processing by vetted providers.

User rights under UK law:

• Access to personal data and a copy of the information.
• Correction of inaccurate or incomplete data.
• Deletion of data where no longer required, subject to legal retention.
• Restriction or objection to certain processing, and data portability.
• Withdrawal of consent for optional processing such as marketing.
• The right to complain to the Information Commissioner’s Office.

Compliance: Prestige Spin operates under the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, the Gambling Commission’s Licence Conditions and Codes of Practice, and the Money Laundering Regulations.

Prestige Spin uses personal data lawfully and transparently for the following purposes:

• Account set-up, authentication, and account service.
• Payment processing for deposits and withdrawals through approved providers.
• Delivering games, sportsbook markets, settlement, and customer support.
• Personalisation of content and settings to improve online services.
• Analytics, performance measurement, and service development.
• Marketing communications based on user consent and preferences, including opt-out.
• Safer gambling measures, affordability and risk assessments, and monitoring to prevent harm.
• Security, fraud prevention, sanctions and PEP screening, and incident detection.
• Meeting legal, regulatory, tax, and reporting obligations.

Automated decisions and profiling may be used for fraud checks, identity verification, affordability and source-of-funds assessments, and safer gambling interactions. Users can request human review, express a view, or contest a decision where required by law.

Users can exercise privacy rights through the account settings or by submitting a request using the support channels described on the Help Centre. A response will be provided within one month, or later where permitted, after identity verification.

• To access data: request a copy of the personal information held.
• To update or correct data: edit account fields where available or submit a correction request.
• To delete data: ask for erasure where there is no legal reason to retain it, noting that certain information must be kept for statutory periods.
• To manage consent: update marketing preferences or withdraw consent at any time.

By using Prestige Spin, users consent to security checks, identity verification, affordability assessments, and payment data processing performed by payment and verification providers acting on lawful instructions. Some corrections or deletions may be delayed or declined if doing so would prevent compliance with anti-money laundering, counter-terrorist financing, fraud prevention, tax, or gambling regulations.

The services are intended for users aged 18 and over only. Proof of age is required, and age cannot be verified without appropriate documents. If personal data relating to a minor is discovered, access will be blocked and the data will be deleted as soon as practicable. A parent or legal guardian may contact support to request deletion of a minor’s information.

Prestige Spin may process and store personal data in other countries where service providers or partners operate. Using the site constitutes consent to such transfers where consent is required. Transfers are protected using adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, and technical and organisational safeguards. All partners are bound by confidentiality and data protection obligations and are assessed before access is granted.

Any disclaimer in this document may clarify, limit, or extend how rules apply to specific situations and services. The disclaimer takes effect when the user accepts this policy by signing up, indicating acceptance during registration, or otherwise acceding to the terms. Nothing in this policy removes or restricts statutory rights under the UK GDPR or the Data Protection Act 2018. If any part of this policy conflicts with mandatory law, the legal requirement will prevail.

Cookies are small files placed on a device to store information about a user’s visit to websites. We use cookies for statistics, behaviour analysis, personalisation, fraud prevention, and site improvement. Non-essential cookies are used only after consent is given. Cookie retention is up to 1 year, after which they expire or are removed.

• Essential cookies support security, login, and core functions.
• Analytics and performance cookies help measure use of the services.
• Marketing cookies record preferences and help manage communications.

Users can manage cookie preferences through the cookie banner or browser settings. For more detail, see the Cookie Policy and the Privacy and Electronic Communications Regulations.

Using Prestige Spin signifies full acceptance of this Privacy Policy and the processing described. The current version of this document prevails over any earlier or cached version. Continued use of the services after updates confirms acceptance of the updated policy, subject to applicable law.

Prestige Spin may share personal data with third parties where required by law, to comply with agreements, to resolve disputes, or to provide services.

Categories of recipients include:

• Payment institutions, banks, and chargeback processors.
• Identity, age verification, sanctions and PEP screening, and fraud prevention providers.
• Game and sportsbook suppliers, platform hosts, and cloud service providers.
• Customer support tools, communication platforms, and analytics providers.
• Regulators, law enforcement, courts, tax authorities, auditors, and alternative dispute resolution bodies.
• Professional advisers such as legal counsel and accountants.

A current list of third-party categories and purposes is maintained on the website and may be updated. If a specific recipient must be informed before sharing, the purpose and scope will be provided where practicable. Providing data for a feature signifies consent to share the necessary information for that feature. Each third party is required to protect data under a contract, and some will have their own privacy policies.

The site may contain links to external websites that operate their own privacy policies and security practices. Prestige Spin is not responsible for how external sites process personal information. Users should review the privacy notices of any website visited and take care before providing personal data to third parties.